The Arbitrum Foundation, headquartered in the Cayman Islands, is dedicated to the development and nurturing of the Arbitrum ecosystem. The ecosystem includes Arbitrum One, an Optimistic Rollup solution that scales applications instantly, reducing costs and increasing capacity while maintaining Ethereum's security. Additionally, Arbitrum Nova offers ultra-low-cost fees through AnyTrust technology, making it ideal for Social and Gaming applications. With compatibility with existing Ethereum developer languages and tooling, porting contracts to Arbitrum requires no code changes or downloads. Arbitrum stands as the leading Ethereum scaling solution, boasting dominant market share with hundreds of apps on the platform and over 50% of all rollup liquidity.
Key Responsibilities:
- Monitor and promptly respond to inquiries, feedback, and support requests from community members on the Governance forums.
- Provide clear and concise answers, troubleshooting guidance, and technical assistance related to Arbitrum's Web3 products and services.
- Cultivate a positive and inclusive community environment by encouraging respectful and constructive discussions among members.
- Enforce community guidelines and codes of conduct to maintain a safe and respectful environment on the Discord server.
- Stay abreast of the latest trends and best practices in community management to enhance engagement and support.
- Proactively identify opportunities to improve user experience on Discord and contribute ideas to enhance user support processes.
Requirements:
- Strong communication and interpersonal skills, with the ability to communicate technical information clearly and effectively.
- Previous experience in customer support, community management, or a similar role.
- Excellent problem-solving skills and the ability to remain calm and professional in high-pressure situations.
- Empathy and patience to provide exceptional support to users with varying levels of technical expertise.
- Passion for Web3 technologies and decentralized applications.
Diversity and Inclusion Statement:
At the Arbitrum Foundation, we believe that diversity, equity, inclusion, and belonging are fundamental to our success. We are committed to creating a welcoming and supportive workplace for all employees, regardless of their background or identity. Our goal is to foster an environment where everyone feels valued and has equal opportunities to succeed and thrive. We encourage candidates from all backgrounds to apply and join our team.
If you are passionate about community engagement, possess excellent communication skills, and share our commitment to diversity and inclusion, we invite you to apply for the role of Community Moderator at Arbitrum Foundation. Join us in shaping the future of decentralized technologies and community support.
