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Skills
Customer Satisfaction, Customer Experience, Account Management, Communication, CRM Management, Project
Management
Management
About
As a Head of Customer Development & Account Management at Self+, I was one of the founding members of the company that created a platform for online influencers and content creators to monetize their talents. I have a BA in English from Novosibirsk State Pedagogical University, and I am skilled in customer engagement, strategy implementation, and team leadership.
In my previous roles, I worked as a Customer Success Manager at SumSub (KYC solution), at Wrike (work management platform), and as a Strategic Client Services Manager at Intermedia Cloud Communications, where I developed strong and trustworthy relationships with clients, acted as their point of contact and advocate, and identified and delivered solutions that met their needs and goals. I am passionate about providing exceptional customer experiences, collaborating with cross-functional teams, and empowering customers to achieve their desired outcomes.
I believe that I can bring diverse perspectives and experiences to the team, as well as accelerate the achievement of overall business scalability objectives.
In my previous roles, I worked as a Customer Success Manager at SumSub (KYC solution), at Wrike (work management platform), and as a Strategic Client Services Manager at Intermedia Cloud Communications, where I developed strong and trustworthy relationships with clients, acted as their point of contact and advocate, and identified and delivered solutions that met their needs and goals. I am passionate about providing exceptional customer experiences, collaborating with cross-functional teams, and empowering customers to achieve their desired outcomes.
I believe that I can bring diverse perspectives and experiences to the team, as well as accelerate the achievement of overall business scalability objectives.
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