Cointelegraph is a leading digital media platform focused on blockchain technology, cryptocurrency, fintech, and emerging trends. As an established authority in the crypto space, Cointelegraph serves millions of readers around the world, providing accurate news, analysis, and insights. We are a global, fast-paced organization, and our internal team requires exceptional support to maintain smooth operations.

Cointelegraph is seeking a skilled Helpdesk Specialist to provide internal IT support during American business hours. In this role, you will be the first point of contact for our remote team, ensuring quick and efficient resolution of technical issues, maintaining IT infrastructure, and assisting with troubleshooting across a wide range of platforms and applications. You will play a critical role in ensuring that our globally distributed team can operate efficiently with minimal disruption.

Duties/ Responsibilities

At least two years of experience in an IT department.
Assist employees with account access issues such as password resets, 2FA recovery, and/or login credentials
Provide support with third party software such as JIRA, Monday.com, CDP, Analytics, and any other issues that may arise
Assist with the on/off boarding of employees by creating/removing account permissions in a timely manner
Oversees security of systems, networks, and enterprise information
Helps facilitate IT security audits or investigations under the supervision of the Head of Support
Helps maintain relationships with external IT vendors and service providers
Provides feedback to product and software development staff when modifications could improve user-friendliness of the programs, applications, and processes for which training is provided
Performs other related duties as assigned

Required Skills/ Abilities

Excellent verbal and written communication skills
Strong knowledge of Windows, MacOS, and Ubuntu
Proven track record of discretion with handling sensitive or privileged information
Experience with Jira and Confluence
Experience in administering Google Workspace
Confident English level (B2+)

Nice to have

Experience in scripting with Bash, Python, and GO
Experience with Snipe IT
Experience with Grafana

If you want to apply, send your application to aksana.stankevich@cointelegraph.com.

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Helpdesk Specialist (American Shift)