We provide custodian services for cryptocurrencies holders and search for an enthusiastic Customer Support Manager to enhance our wallet product.
As a part of the team, support managers help customers use the service, assist them with any challenges they encounter and communicate with developers about bugs and non-working features.
Support manager should strive to provide excellent customer service and make every customer story end in happily ever after.
Required skills & experience:
- Fluency in written English is a must;
- Excellent customer service skills: the ability to be empathetic, accurate, compassionate, responsive and resourceful;
- You are highly organized and great at keeping track of tasks;
- You are an experienced PC user;
- A PC or Mac with internet access at home is a pre-requisite.
- Communicate with our users in English with the help of designated support interface (ticket system and online chat);
- Stay updated on our product, its features, and functionality and how our users experience it (learning and testing new features);
- Reveal your capabilities, since there's a lot to do, improve and create;
- Perform additional tasks related to the operation on the service.
What we offer:
- Full-time job, schedule 5/2 or 2/2;
- Office in St. Julian’s Malta;
- Decent salary;
- The friendly and helpful team all over the world;
- Professional growth in tech support/marketing/community management.