In this customer operations role, you will be required to build strong relationships with customers and maintain the company's image.
• Responding promptly to user inquiries.
• Management (escalation, monitoring and resolution) of user complaints.
• Communicating with users through various channels – including LiveChat, Email, Skype and Telegram
• Knowing our products inside and out so that you can answer questions.
• Keeping statistics of customer interactions, transactions, comments and complaints.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Work closely with Operations, Technical and Community team to manage user expectations.
• Intermediate Proficiency in both 1) English & Chinese language OR 2) Chinese & Vietnamese 3) English & Vietnamese is mandatory. Ability to speak a third language such as Vietnamese, Russian, Bahasa will be a strong added advantage.
• Basic familiarity with financial trading terms, cryptocurrency trading and blockchain technology is preferred.
• Ideally some prior experience in customer service, preferably in cryptocurrency exchange or financial services. Nevertheless, training will be provided (Candidates with no prior experience but with a customer service aptitude will be considered)
• Familiar with the use of community and social media tools e.g. Telegram
• Good team player and able to adapt to different cultures. Able to work under stress and deliver on a time-sensitive basis.
• Singapore citizen, permanent residents preferred.
Contract/Internship – 6 months
New graduates or student interns with strong interest or experience in blockchain technology or cryptocurrency trading are welcome to apply.
The cryptocurrency market is growing exponentially. There is no better place to learn about blockchain technology and financial trading than in a digital asset exchange. This is a fast-paced environment. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant.
Crypto Trading knowledge, Multilingual