DX.EXCHANGE - Country Account & Social Community Managers

Country Account & Social Community Managers

DX.EXCHANGE Ramat Gan, Tel Aviv District, Israel

Description

A start-up company in the field of Blockchain seeking a Country Account & Social Community Managers in Turkish / German.


Role and Responsibilities:

  • Providing service to our local and international customers via mails, phone or messengers, including social community management.
  • Understanding and investigating customers problem, collecting all the required information to resolve the customer issues.
  • Follow up with customers to confirm that the issue was resolved.
  • Follow up on SLA delivery.

Requirements: 

  • Experience in customer service and social marketing - an advantage.
  • Knowledge of crypto and blockchain - an advantage.
  • Fluent in English.
  • Experience in managing critical customer situations, escalations and work under stressful environment.
  • High level of attention to details to ensure that each customers needs are met.
  • Ability to respond to customer correspondence in an appropriate manner.

Qualification or Abilities:

  • Technical skills, Strong communication skills, Customer service orientation, Multitasking, Effective listening skills Documentation Skills, Teamwork, Organizational skills and ability to think out-of-the-box.
  • Native language of German/ Turkish - must.


Send your CV to - jobs@dx.exchange - job number 1154

Contacts

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