Lisk - Community Manager

Community Manager

Lisk Berlin, Berlin, Germany

Compensation €35K – €60K 0.0% – 0.1%

Description

We are looking for a Community Manager to join our team who can help us grow and nurture Lisk’s presence and engagement with our community across several online and offline channels. You will be responsible for managing all community communications and customer support. Therefore, we are looking for candidates who have exceptional communication skills in English, in-depth experience with community engagement and equally important, knowledge about Blockchain technology.

Responsibilities

  • Build and foster relationship with targeted communities (e.g. Blockchain, cryptocurrency, Javascript developers) through online and offline channels.

  • Actively engage with our community across several social media and online channels.

  • Respond to customer issues, comments and questions in a professional and timely manner.

  • Establish and maintain relationships within the blockchain industry as well as key developer communities.

  • Monitor and report on community engagement and feedback.

  • Share actionable insights from customer feedback internally to improve our products and services.

  • Work closely with development and marketing teams to support new product launches, tell the stories of our users/community members and differentiate Lisk.

  • In cooperation with marketing, discover the best user stories and use cases.

  • Support the marketing team where needed - for example in social media and communication campaigns.

Experience Requirements

  • Knowledge of Blockchain technology and cryptocurrency industry

  • Experience in community management and customer service

  • Proven work experience in launching and managing community initiatives

  • Experience with technical support across social media, email, forums, and chat

  • Hands on experience with social media management for brands

  • Experience collaborating with developers and comfortable with basic coding principles

  • Strong Blockchain connections

  • Experience with Intercom (bonus)

  • Startup experience (bonus)

Skill Requirements

  • Very strong written and verbal communications skills in English

  • Out of the box thinker and enthusiastic problem solver

  • Self-motivated, team player

  • Attention to detail and ability to multitask

Benefits of Working at Lisk

  • Exceptionally well funded

  • Competitive salary, equity in Lisk and performance bonuses

  • Incredible atmosphere supported with regular team events

  • Central location at WeWork Sony Center (Potsdamer Platz) with access to ping pong, air hockey, regular networking events and cantina

  • Top of the line equipment

  • Relocation service to help anyone moving to Berlin from abroad

Skills

Social Media, Customer Service, Community Management, Customer Relationship Management, Community Building, Community Engagement, Event Coordination, Technical Support, Event Planning, Event Management, Community Outreach, ZenDesk, Blockchain

Salary

Compensation €35K – €60K 0.0% – 0.1%

Contacts

Website:
Social links: