We are looking for a Community Manager to join our team who can help us grow and nurture Lisk’s presence and engagement with our community across several online and offline channels. You will be responsible for managing all community communications and customer support. Therefore, we are looking for candidates who have exceptional communication skills in English, in-depth experience with community engagement and equally important, knowledge about Blockchain technology.
Actively engage with our community across several social media and online channels.
Respond to customer issues, comments and questions in a professional and timely manner.
Establish and maintain relationships within the blockchain industry as well as key developer communities.
Monitor and report on community engagement and feedback.
Share actionable insights from customer feedback internally to improve our products and services.
Work closely with development and marketing teams to support new product launches, tell the stories of our users/community members and differentiate Lisk.
In cooperation with marketing, discover the best user stories and use cases.
- Support the marketing team where needed - for example in social media and communication campaigns.
Knowledge of Blockchain technology and cryptocurrency industry
Experience in community management and customer service
Proven work experience in launching and managing community initiatives
Experience with technical support across social media, email, forums, and chat
Hands on experience with social media management for brands
Experience collaborating with developers and comfortable with basic coding principles
Strong Blockchain connections
Experience with Intercom (bonus)
- Startup experience (bonus)
Very strong written and verbal communications skills in English
Out of the box thinker and enthusiastic problem solver
Self-motivated, team player
- Attention to detail and ability to multitask
Benefits of Working at Lisk
Exceptionally well funded
Competitive salary, equity in Lisk and performance bonuses
Incredible atmosphere supported with regular team events
Central location at WeWork Sony Center (Potsdamer Platz) with access to ping pong, air hockey, regular networking events and cantina
Top of the line equipment
- Relocation service to help anyone moving to Berlin from abroad