Multiwallet - Community Manager

Community Manager

Multiwallet St. Julian's, Malta

Description

The company providing custodian services for cryptocurrencies holders searches an enthusiastic Community Manager to promote its wallet product.


Responsibilities:

  • Monitor mentions of the company name in social networks and industry sites;
  • Monitor software stores;
  • Rapid response to user complaints, a collection of information about the issue;
  • Give response to users in a timely manner, based on regulations;
  • Interaction with the community (working with adverse publicity), work with opinion leaders;
  • Report monitoring and given responses;
  • Provide support and work closely with the marketing team;
  • Actively participate in content planning: suggest ideas on topics, types of content and distribution channels that would attract new customers.


Required skills & experience:

  • Excellent spoken and written English;
  • Work experience as a community manager in IT company;
  • Hands on experience in customer support team;
  • Ability to work with adversity;
  • Proactive approach;
  • Ability to build communication with different departments of the company and to complete tasks in a timely manner is a strong plus.


We offer:

  • Modern, energetic working environment, work in a stable, growing company;
  • Full-time job, schedule 5/2 with flexible working hours;
  • Office in St. Julian's, Malta;
  • Decent salary;
  • The friendly and helpful team all over the world;
  • Opportunities for professional growth and promotion.