The company providing custodian services for cryptocurrencies holders searches an enthusiastic Community Manager to promote its wallet product.
- Monitor mentions of the company name in social networks and industry sites;
- Monitor software stores;
- Rapid response to user complaints, a collection of information about the issue;
- Give response to users in a timely manner, based on regulations;
- Interaction with the community (working with adverse publicity), work with opinion leaders;
- Report monitoring and given responses;
- Provide support and work closely with the marketing team;
- Actively participate in content planning: suggest ideas on topics, types of content and distribution channels that would attract new customers.
Required skills & experience:
- Excellent spoken and written English;
- Work experience as a community manager in IT company;
- Hands on experience in customer support team;
- Ability to work with adversity;
- Proactive approach;
- Ability to build communication with different departments of the company and to complete tasks in a timely manner is a strong plus.
- Modern, energetic working environment, work in a stable, growing company;
- Full-time job, schedule 5/2 with flexible working hours;
- Office in St. Julian's, Malta;
- Decent salary;
- The friendly and helpful team all over the world;
- Opportunities for professional growth and promotion.