Multiwallet

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Multiwallet - Community Manager

Community Manager

Multiwallet St. Julian's, Malta

The company providing custodian services for cryptocurrencies holders searches an enthusiastic Community Manager to promote its wallet product.


Responsibilities:

  • Monitor mentions of the company name in social networks and industry sites;
  • Monitor software stores;
  • Rapid response to user complaints, a collection of information about the issue;
  • Give response to users in a timely manner, based on regulations;
  • Interaction with the community (working with adverse publicity), work with opinion leaders;
  • Report monitoring and given responses;
  • Provide support and work closely with the marketing team;
  • Actively participate in content planning: suggest ideas on topics, types of content and distribution channels that would attract new customers.


Required skills & experience:

  • Excellent spoken and written English;
  • Work experience as a community manager in IT company;
  • Hands on experience in customer support team;
  • Ability to work with adversity;
  • Proactive approach;
  • Ability to build communication with different departments of the company and to complete tasks in a timely manner is a strong plus.


We offer:

  • Modern, energetic working environment, work in a stable, growing company;
  • Full-time job, schedule 5/2 with flexible working hours;
  • Office in St. Julian's, Malta;
  • Decent salary;
  • The friendly and helpful team all over the world;
  • Opportunities for professional growth and promotion.


Multiwallet - Customer Support Manager

Customer Support Manager

Multiwallet St. Julian's, Malta

We provide custodian services for cryptocurrencies holders and search for an enthusiastic Customer Support Manager to enhance our wallet product.


As a part of the team, support managers help customers use the service, assist them with any challenges they encounter and communicate with developers about bugs and non-working features.

Support manager should strive to provide excellent customer service and make every customer story end in happily ever after.


Required skills & experience:

  • Fluency in written English is a must;
  • Excellent customer service skills: the ability to be empathetic, accurate, compassionate, responsive and resourceful;
  • You are highly organized and great at keeping track of tasks;
  • You are an experienced PC user;
  • A PC or Mac with internet access at home is a pre-requisite.


Key responsibilities:

  • Communicate with our users in English with the help of designated support interface (ticket system and online chat);
  • Stay updated on our product, its features, and functionality and how our users experience it (learning and testing new features);
  • Reveal your capabilities, since there's a lot to do, improve and create;
  • Perform additional tasks related to the operation on the service.


What we offer:

  • Full-time job, schedule 5/2 or 2/2;
  • Office in St. Julian’s Malta;
  • Decent salary;
  • The friendly and helpful team all over the world;
  • Professional growth in tech support/marketing/community management.