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Kraken Exchange - Client Engagement Specialist (Korean Fluency)

Client Engagement Specialist (Korean Fluency)

Kraken Exchange Seoul, Seoul, South Korea

About Kraken

Kraken is one of the largest and most successful bitcoin exchanges in the world and we’re growing faster than ever. We’re looking for people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers, we truly believe our success depends on having both in spades. Join us and the movement to change the way the world thinks about money.


About the Role

This is a fully remote role requiring Korean and English fluency. You must be willing to work evenings and weekends.

We’re hiring for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.

Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.


Responsibilities:

  • Utilizing both e-mail and live chat, responding to 20 to 150 client requests regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on a daily basis
  • Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on

Requirements:

  • Fluent in English and Korean at a professional level
  • Strong written English communication skills (other languages are helpful)
  • Crypto trading experience, preferably on multiple platforms
  • High output -- metrics-based experience is helpful
  • Able to make quick decisions autonomously
  • Security and privacy focused
  • Detail oriented
  • Loves helping people
  • Technical background a major plus
  • Experience with Kraken’s API a major plus


CREDITS - Community Manager in China

Community Manager in China

CREDITS Shanghai, Shanghai, People's Republic of China

CREDITS is looking for an Executive Communications Manager to join our team. You will lead the formation, planning and execution of an external program for the treatment of CREDITS in your region. To cope with our massive expansion, we are inviting high quality candidate to join our team. Reporting to the Customer Service Manager, you will be responsible for handling tier 1 customer support, ensuring excellent service standards and maintaining high user satisfaction. WHAT YOU’LL DO: Ensure that all enquiries at the social media channel in compliance with all internal and external regulations, policies and guideline. , Daily management of the community, timely provision of its fresh news by translating articles , Promotion of CREDITS through personal,social networks and connections , Identifying cause of dissatisfactions, and provide ways for improvement. , Work with the marketing department to drive our pre and post event contact strategy in partnership with the sales team to advance leads through the sales funnel , Establish excellent working relationships with key partners in Marketing, Design , Interact directly with CREDITS leaders, top tier customers and industry influencers , Communicate with fintech companies, associations by making calls or email correspondence , Connecting bloggers, managers, websites for possible interaction on promotion , Increasing community in your region , Conduct offline presentations and meetings, attending regional events and meetups , Product sales, Business Development and Customer Success and external agencies WHAT WE’RE LOOKING FOR: , Serious attention to detail and a commitment to excellence. , Preferably with 2+ years of working experience in customer support role. , MUST speak fluent and written English with good presentation, communication and computer skills. , Self-motivated and able to work independently. , Outstanding verbal and written communication with a special knack for creating presentations and speaker briefs. , Excellent at collaborating with many contributors. , An attractive night shift allowance will be provided.
ABRA - Customer Service Representative

Customer Service Representative

ABRA Manila, NCR, undefined

Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We are currently present in the US and in the Philippines, with more countries to come soon. About the job We are expanding rapidly and need an experienced customer support representative to join our team. By solving problems for our users and collecting their feedback, you will be an integral part of our ability to deliver great service to our rapidly-growing user base, now and in the future. The role is located in Manila, Philippines, and we expect it to start part-time and quickly evolve into full-time. Responsibilities Deliver outstanding customer service and experiences, primarily through email and occasionally by phone and live chat , Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions , Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps , Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives , Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: , Bachelor's degree , At least 2-3 years of experience in customer service , Organized, methodical, detail-oriented , Highly productive and with strong work ethic , Able to charm customers , Excited to chase down open issues through completion , Multitasker, able to shift focus easily , Great communicator, critical thinker , Able to both follow process and create process , Work well in both team-oriented and self-directed environments , Tech savvy, both with web and mobile apps , Strong written and verbal communication skills in both English and Tagalog , Bonus: experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce , Bonus: experience sending/receiving cash internationally

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Kraken - Client Engagement Specialist

Client Engagement Specialist

Kraken San Francisco, California, United States of America

By joining Kraken, you’ll work on the bleeding edge of bitcoin and other digital currencies, and play an important role in helping shape the future of how the world sees and uses money. At Kraken, we constantly push ourselves to think differently and forge new paths in a rapidly growing industry fraught with unexplored territory, which is why Kraken has grown to be among the largest and most successful bitcoin exchanges in the world. If you’re truly interested in pushing the envelope by disrupting an industry that some say cannot be disrupted, then we just might have the job meant for you. Kraken is a place for dreamers and doers - to succeed here, we firmly believe you must possess each in spades. We’re hiring for our Client Engagement team, which provides customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community-feel, and many of us have become close friends. Responsibilities Respond to 20 to 150 client requests by email regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on daily basis , Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on Requirements , Strong written English communication skills (other languages are helpful) , Crypto trading experience, preferably on multiple platforms , High output -- metrics-based experience is helpful , Able to make quick decisions autonomously , Security and privacy focused , Detail oriented , Loves helping people , Technical background a major plus , Experience with Kraken’s API a major plus