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DX.EXCHANGE - Country Account & Social Community Managers

Country Account & Social Community Managers

DX.EXCHANGE Ramat Gan, Tel Aviv District, Israel

A start-up company in the field of Blockchain seeking a Country Account & Social Community Managers in Turkish / German.


Role and Responsibilities:

  • Providing service to our local and international customers via mails, phone or messengers, including social community management.
  • Understanding and investigating customers problem, collecting all the required information to resolve the customer issues.
  • Follow up with customers to confirm that the issue was resolved.
  • Follow up on SLA delivery.

Requirements:

  • Experience in customer service and social marketing - an advantage.
  • Knowledge of crypto and blockchain - an advantage.
  • Fluent in English.
  • Experience in managing critical customer situations, escalations and work under stressful environment.
  • High level of attention to details to ensure that each customers needs are met.
  • Ability to respond to customer correspondence in an appropriate manner.

Qualification or Abilities:

  • Technical skills, Strong communication skills, Customer service orientation, Multitasking, Effective listening skills Documentation Skills, Teamwork, Organizational skills and ability to think out-of-the-box.
  • Native language of German/ Turkish - must.


Send your CV to - jobs@dx.exchange - job number 1154

MakerDAO - Technical Account Manager

Technical Account Manager

MakerDAO Copenhagen, Capital Region of Denmark, Denmark

Maker is seeking a Technical Account Manager focused on driving integration of our stable coin system. If you like getting your hands dirty, working at the edge, then this is the place to be.

The Technical Account Manager is responsible for managing all technical aspects of Maker’s relationship with its partners. They’re a core component of the newly formed integration team, which will soon be releasing an extensive JavaScript library for interacting with the Dai Stablecoin System. TAMs also work closely with the business development team to on-board new partners and grow distribution of Maker’s Stablecoin System.

The Technical Account Manager is the bridge between business and technology, managing technical relationships with partners, both internal and external. They are liaison and primary point of contact between our external exchange and platform partners. TAMs lead integrations, technical due diligence on new platforms and influence partners’ future roadmaps. TAMs must wear many hats as needed, from advising internal teams on forward-looking opportunities, to contributing to the JavaScript library and other integration packages, to debugging and troubleshooting production code. They are deeply technical with excellent communication skills alongside an entrepreneurial spirit, a passion for partner management and have a strong vision on future technical direction.

TAMs work closely with the Business and Engineering teams to resolve any blocking technical issues our partners may encounter and identifying opportunities that scale and grow DSS’s penetration and global market reach.

As this role has a global responsibility it often involves partners and internal teams spread around the globe on multiple time zones. A successful TAM will have experience in working with geographically separated teams and embraces non-traditional working hours. Travel within the United States and Asia may be required.


The Technical Account Manager is responsible for:

  • Technical execution of several strategic partner relationships, such as decentralized and centralized exchanges using the Dai Stablecoin System to offer margin trading functionality.
  • Driving forward integrations and international market penetration globally.
  • Performing implementation reviews and ensuring the prompt and proper resolution of technical challenges.
  • Improving product feature offerings by providing partner feedback to internal cross-functional teams.
  • Troubleshooting the technical aspects of a partner’s integration, both new and ongoing, by providing necessary documentation and technical guidance.
  • Leading technical due diligence on new partner platform opportunities.
  • Working closely with existing partners and influencing their future product roadmaps.
  • Ensuring partners and other third parties transition smoothly during global settlement of Dai.
  • Providing technical guidance to Business and other internal teams.

Requirements:

  • Fluent in English
  • Degree in Engineering or Computer Science
  • Experience developing product architecture and accompanying documentation
  • Experience with JavaScript
  • Solid experience in a product management, engineering and technology strategy role
  • Experience with cryptocurrencies, decentralized exchanges and our stable coin system
  • Hands-on management of large, cross-functional software efforts
  • A deep understanding of software development in a team, and a track record of shipping software on time
  • Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions
Multiplied - Community/Events Manager

Community/Events Manager

Multiplied San Francisco, California, United States of America

Multiplied.io is a San Francisco-based full-service blockchain marketing agency. We are looking for a gregarious and outgoing Community/Event Manager to join our expanding team. Candidates must be high-energy, crypto-curious and demonstrate at least a novice understanding of blockchain technology. The ideal candidate will have a year or more experience working with tech or start-up communities. Preferably, we’d like an individual that has experience cultivating online communities, is an exceptional communicator and relationship builder, is an amazing event coordinator, and knows how to leverage strategic partnerships.

Primary Responsibilities

· Booking events for both Multiplied and Multiplied clientele

· Take charge of event logistics and strategy

· Coordinate with vendors and speakers

· Budget and allocate spend for sponsorships and partnerships

· Participate in crypto events and network with blockchain projects

· Organize event calendar

· Coordinating forum moderators

· Building and empowering external communities, actively reaching out, meeting and building strong relationships with community influencers;

· Recognizing and supporting "brand advocates" and "viral distributors" among users;

· Tracking down new tools in social media, community building trends and best global practices, regarding their effective implementation;

· Preparing, formatting, editing materials for sites (large volumes of text and art content)


About Multiplied

At Multiplied, we provide high-quality marketing services to the top projects in the blockchain space. Our focus in on quality, effectiveness, and integrity. Founded in 2017, Multiplied is located in San Francisco’s Mission District along with several other major crypto companies, VCs and exchanges. Multiplied provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.


Requirements:

· Bachelor’s degree in in Business, Marketing, Hospitality or other related degree.

· Excellent organizational, communications (written and verbal) and time management skills

· Proven understanding of the latest community management and engagement best practices

· Excellent project and people management skills

· Experience building and maintaining relationships with a diverse set of stakeholders and constituents to get things done

· 1-3 years in community management

· Demonstrated interest/understanding of blockchain technology


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Multiplied - Public Relations Account Executive

Public Relations Account Executive

Multiplied San Francisco, California, United States of America

60,000/year

Multiplied.io is a San Francisco-based full-service blockchain marketing agency. We are looking for a passionate and inquisitive Public Relations Account Executive (AE) to join our expanding team. Candidates must be high-energy, crypto-curious and demonstrate at least an intermediate understanding of blockchain technology. The ideal candidate will have a year or more of agency experience, possess excellent media relations skills, have strong writing skills, be well-organized and be a creative thinker.

Primary Responsibilities

· Act as a liaison between the media and some of the top crypto projects in the world

· Secure media interest through pitches, contributed content and press announcements

· Book, manage and staff press tours and tradeshows

· Develop compelling content – both longform and short

· Organize media/influencer lists

· Form strategic relationships with targeted blockchain organizations

· Monitor social media, report trends and create go-to-market strategies.

· Manage the Multiplied.io content calendar


About Multiplied

At Multiplied, we provide high-quality marketing services to the top projects in the blockchain space. Our focus in on quality, effectiveness, and integrity. Founded in 2017, Multiplied is located in San Francisco’s Mission District along with several other major crypto companies, VCs and exchanges. Multiplied provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.


Requirements:

· Bachelor’s degree in public relations, communications, journalism, business or related field

· Excellent organizational, communications (written and verbal) and time management skills

· Proficiency with basic computer applications including Microsoft Word, Microsoft Access, etc

· Excellent project and people management skills

· 1 - 3 years of public relations, communications or related professional experience

· Demonstrated understanding of blockchain technology

Ambrosus - Project Manager (Scrum/Agile)

Project Manager (Scrum/Agile)

Ambrosus Dublin, Leinster, Ireland

You will be working with the corporate clients/partners of Ambrosus (multi-billion-dollar producers, distributors and/or retailers of food & beverage products) who wish to integrate Ambrosus blockchain-IoT platform into their operations. You will be the owner and manager of key accounts and make sure that all aspects of the projects are running smoothly (incl. management of IT development, solutions development, interaction between Ambrosus and corporations). Clear ownership of the project and its success. You will manage 2-3 parallel projects. Key Responsibilities Strategically implement a timeline that works with clients and all departments to ensure key deliverables and milestones are met , Understanding and implementing strategic management of all components within a pilot project , Appropriately setting and managing client expectations and proactively managing client timelines , Identifying and prioritizing key timelines to ensure a streamlined process , Reporting to Senior Management (CEO and CPO) with status report for assigned projects and tasks , Acting as key point of contact for clients , Quickly adapting and strategizing timelines in a changing environment , Mitigating and proactively triaging issues within a project Requirements , 3+ years of project/account management experience , Bachelor's/Master's degree (preferably mix of Engineering & Management) , Understanding of Food/Pharma Industry and different production processes and challenges ESP Supply Chains Management , Experience with timeline creation and implementation , Exceptional organization skills and ability to adapt swiftly to any changes , Proficiency with Agile/SCRUM. , Preference to those with software/tech management experience , Preference to those with experience in high-performance tech startups , Impeccable English , Thoroughness on requirements, timelines, cost, people, decisions and actions , Excellent customer service skills with record of developing strong client partnerships , Ability to set expectations, organize & plan projects, and restitute information proactively , Self-starter, you run quickly with little supervision and operate with a sense of urgency in executing and delivering Location: Dublin (other possibilities are Tallinn or Distance work, but within Europe). Frequent travels may be required to corporate clients (Switzerland, Germany, UK).
eToro - Account Manager

Account Manager

eToro Tel Aviv, Tel Aviv District, Israel

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind. eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join ou rClient Facing department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant. What will you be doing? Provide extraordinary service aligned with company’s culture and values , Significantly Increase regional client deposits through phone and emails , Ensure that all necessary verification documents are collected , Document all communications with customers in the CRM , Be an ambassador in carrying out the company’s vision and products REQUIREMENTS Want to join? If you , Have outstanding communication skills both verbal and written , Have a strong sales orientation , Have English at mother tongue level – A must!! , Have service orientation It will also be nice if you , Have former experience/knowledge in the Financial industry , Have sales background , Have a BA from a well-known establishment , Have knowledge in Social Networking Platforms , Have customer Service/Relationship Management and CRM experience , Have an additional language at mother tongue level Besides that you must possess the following qualities , Multitasking , Ability to self-manage your time and prioritize tasks , Ability to work well in a team , Have excellent learning skills , Have a can-do attitude , Be target oriented
Kraken - Account Manager (Greek fluency)

Account Manager (Greek fluency)

Kraken San Francisco, California, United States of America

We are seeking a highly ambitious, energetic, and experienced Account Manager who is competent and confident enough to become the reliable face of our dynamic organization, creating long-term and trusting relationships with our key clients. The Account Manager’s role is to oversee a portfolio of assigned key clients, develop new business from existing clients, and seek fresh business opportunities. Our ideal candidate has a unique flair for client communication, understands client behavior, is known for building long-lasting, mutually beneficial relationships with clients, and acts as a problem solver to the client. Responsibilities Act as a full service researcher for clients Be the primary point of contact and build long-term relationships with clients based on trust and respect Be available for your clients to contact you via any channel they prefer including voice Enhance Kraken’s reputation by taking initiative in owning the client’s request and providing the best client experience in the financial services industry Requirements Fluent in English and Greek at a professional level Demonstrable ability to comfortably communicate with stakeholders at all levels of an organization Cryptocurrency connoisseur Experience in trading Knowledge of international payments and banking Well informed about the debate on regulation of cryptocurrencies worldwide Strong understanding and respect for security and privacy Self-motivated and able to thrive in a results-driven environment Must be innovative, action oriented, and travel-enthusiast
Kraken - Account Manager (Arabic fluency)

Account Manager (Arabic fluency)

Kraken San Francisco, California, United States of America

By joining Kraken, you’ll work on the bleeding edge of bitcoin and other digital currencies, and play an important role in helping shape the future of how the world sees and uses money. At Kraken, we constantly push ourselves to think differently and forge new paths in a rapidly growing industry fraught with unexplored territory, which is why Kraken has grown to be among the largest and most successful bitcoin exchanges in the world. If you’re truly interested in pushing the envelope by disrupting an industry that some say cannot be disrupted, then we just might have the job meant for you. Kraken is a place for dreamers and doers - to succeed here, we firmly believe you must possess each in spades. We are seeking a highly ambitious, energetic, and experienced Account Manager who is competent and confident enough to become the reliable face of our dynamic organization, creating long-term and trusting relationships with our key clients. The Account Manager’s role is to oversee a portfolio of assigned key clients, develop new business from existing clients, and seek fresh business opportunities. Our ideal candidate has a unique flair for client communication, understands client behavior, is known for building long-lasting, mutually beneficial relationships with clients, and acts as a problem solver to the client. Responsibilities Act as a full service researcher for clients , Be the primary point of contact and build long-term relationships with clients based on trust and respect , Be available for your clients to contact you via any channel they prefer including voice , Enhance Kraken’s reputation by taking initiative in owning the client’s request and providing the best client experience in the financial services industry Requirements , Fluent in English and Arabic at a professional level , Demonstrable ability to comfortably communicate with stakeholders at all levels of an organization , Cryptocurrency connoisseur , Experience in trading , Knowledge of international payments and banking , Well informed about the debate on regulation of cryptocurrencies worldwide , Strong understanding and respect for security and privacy , Self-motivated and able to thrive in a results-driven environment , Must be innovative, action oriented, and travel-enthusiast