Sr. Staff User Researcher

Ripple | Building the Internet of Value. Enabling the world to move value the way information moves today

About

Discover why hundreds of financial institutions choose RippleNet to provide a better payments experience and enable greater economic opportunity for everyone, everywhere.

Overview

San Francisco, CA, USA

Ripple

Job Description

Ripple is transforming the world of finance with innovative crypto solutions that increase access to financial services to people around the world.  As a Senior Staff User Researcher, you’ll be leading research for our enterprise liquidity solutions as well as laying important groundwork for Ripple’s user research practices and processes.  This an exciting opportunity to inform the design and development of groundbreaking new products with valuable user insights.  We are looking for an experienced researcher who has well-honed leadership skills and is ready to roll up their sleeves in tackling challenging research problems for our fast-growing company.

WHAT YOU’LL DO:

  • Creatively apply user research techniques to generate new insights for existing and potential customers in several market segments
  • Perform generative research, design concept validation, and internal data-driven analysis, leading to tangible product roadmap and design recommendations
  • Partner closely with Product Designers, Product Managers, and other team members to plan and gather qualitative and quantitative data for Ripple products, ensuring team engagement throughout the process
  • Deliver compelling research presentations and reports that are accessible and informative
  • Develop and evolve user personas that help team members across the company align and make better decisions
  • Facilitate workshops with stakeholders to surface internal user hypotheses, increase knowledge sharing, and spread user empathy
  • Map user journeys and collaborative models within Ripple’s customer organizations
  • Lead the definition and evolution of user research processes, methods, practices, and tools for Ripple as a whole
  • Grow Ripple’s database of high-quality user research participants, leveraging existing user recruitment vendors and recommending new ones as needed
  • Solidify Ripple as a thought leader in the crypto space by developing internal expertise on user behaviors and mentalities around cryptocurrency

WHAT WE’RE LOOKING FOR:

  • 10+ years of experience of performing user research for a variety of tech products, including those used at large Enterprises with complex user ecosystems
  • A portfolio or set of case studies that demonstrates your direct influence on product strategy, including specific business problems, your research approach, and the outcomes/results
  • A comprehensive research toolbox and a flexible approach to applying research methods to filling gaps as they emerge
  • Entrepreneurial and self-motivated with a bias toward action and ability to independently plan, scope, prioritize and schedule research projects
  • Empathetic and curious; a great listener with an uncanny ability to disarm people and learn unknown facts about them
  • Excellent verbal and written communicator; values over-communication while collaborating with remote coworkers located in different time zones
  • Can inspire and influence stakeholders at all levels of the organization, delivering the right fidelity of information to the right audience
  • A global perspective and a commitment to diversity and representation, with experience performing research in different parts of the world
  • A strong vision for how to effectively scale user research practices and processes for an organization
  • Experienced in collaborating closely with product designers and Agile engineering teams, taking in input on knowledge gaps and product improvement areas

Preferred, but not required

  • Experience in research for the usage of API’s in technical integration

Bonus Points

  • Fintech experience, specifically in trading platforms
  • A passion for Cryptocurrency

WHAT WE OFFER:

  • The chance to work in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact
  • Competitive salary and equity
  • 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day
  • 401k (with match), commuter benefits
  • Industry-leading parental leave policies
  • Generous wellness reimbursement and weekly onsite programs
  • Flexible vacation policy – work with your manager to take time off when you need it
  • Employee giving match
  • Modern office in San Francisco’s Financial District
  • Fully-stocked kitchen with organic snacks, beverages, and coffee drinks
  • Weekly company meeting – ask me anything style discussion with our Leadership Team
  • Team outings to sports games, happy hours, game nights and more!

WHO WE ARE:

Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers.

Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Reykjavík, Washington D.C. and Dubai.


Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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