Solutions Engineer

BitGo | Institutional digital asset custody, trading, and finance
  • Tokyo


At BitGo, we believe digital assets will drive the global financial system. Our clients choose BitGo because they need services and solutions they can trust. BitGo’s solution is built on top of the strongest technological foundation in the industry, allowing BitGo to provide clients with an integrated solution for digital assets that mitigates risk and optimizes capital efficiency.


Palo Alto, CA, USA


  • Tokyo

Job Description

BitGo is the leader in custody and security solutions with over $60B in assets under custody. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets and established BitGo New York Trust in 2021. BitGo also offers market leading trading, lending, and borrowing services and supports over 400 digital assets on its platform. BitGo provides the security and operational backbone for more than 500 institutional clients in 50 countries, including many of the world’s top cryptocurrency exchanges and platforms.


  • Lead and drive technical and product aspects for  pre and post sales activities such as product education, solution architecture, implementation, onboarding, delivery, etc.
  • Continuous client relationship management that includes understanding client’s business requirements, expectations and technical support
  • Collaboration and partnership with our Product Management and Engineering Teams contributing to development of  new product features
  • Serve as the client advocate, providing feedback to internal teams
  • Provide clear understanding of client requirements for our Sales Team for and during their sales calls

Skills & Experience: 

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.


  • 10+ years in an enterprise client facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similar
  • Demonstrated understanding of  technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc.
  • Previous experience in pre-sales and/or  post-sales capacity
  • Strong experience with leading and managing client engagements and projects
  • Extremely high professionalism – client and colleagues love working with you
  • Clear and effective verbal and written communication and comprehension
  • Able to communicate in English and Japanese.
  • Ability to self-manage and use best professional judgement as needed
  • Very high interest in blockchain, cryptocurrencies and financial services and products
  • Willing travel internationally
  • Located and willing to work in Tokyo.
  • Bachelor’s degree in CS or related STEM field, or equivalent years of professional experience

Why Join BitGo? 

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Cryptocurrencies are the most disruptive change the financial services industry has seen in year

Join us and you’ll be able to look back and say you were part of the team that transformed investing.

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