Senior Customer Partner Engineer (CPE)

Ripple | Building the Internet of Value. Enabling the world to move value the way information moves today


Discover why hundreds of financial institutions choose RippleNet to provide a better payments experience and enable greater economic opportunity for everyone, everywhere.


San Francisco, CA, USA


Job Description

Ripple is developing and refining innovative global payment solutions such as a digital asset based liquidity, revolutionizing how financial institutions and corporations manage their funds and payments worldwide.  To deploy this new solution-set globally as well as other innovative solutions that follow, a dedicated function is required to design and deploy optimal models that can be used by senders, receivers, exchanges and fund providers.  This requires agile solutioning to overcome barriers and take full advantage of innovation opportunities.

Ripple is creating a team of highly skilled solution engineers to lead implementations of Ripple’s groundbreaking payment solutions with customers and partners worldwide.  The goal of this team is to accelerate product fit, market traction, and wide-scale rollout by managing deployments of new Ripple solutions worldwide.


  • Partners closely with Ripple’s Product and Engineering teams to bring new products & features to market and on collecting, refining, and prioritizing customer & partner requirements
  • Takes on mid-sized strategic customers & partners independently
  • Serves as the  “go to” functional and technical expert to achieve the business objectives of both customer & partner and Ripple
  • Helps Ripple streamline key processes such as customer & partner onboarding, monitoring and growing transaction volumes, etc.
  • Drive the design, deployment, and successful usage of new Ripple solutions with customers and partners
  • Drive product maturation via customer/partner feedback and ideation work with Product Management and Engineering
  • Actively drives results by having a comprehensive consideration of customer & partner objectives, Ripple objectives, and managing all stakeholders’ needs and expectations
  • Provide business and technical expertise in customer dialog and up-selling of new Ripple services, both send-side and receive-side
  • Work with Ripple Sales, Business Development, Account Management, and Product to  ensure processes and tools are in place for wider rollout of Ripple’s new products
  • Able to overcome complex obstacles
  • Break down project objectives into appropriate and manageable tasks and milestones, assemble and guide both internal and external resources on execution and progress of the work
  • Advise and guide customers/partners to achieve maximum benefits from their implementation
  • Travel to customer and partner locations when work related travel resumes (20-30%)


  • 5+ years of experience
  • Working in network solutioning and delivery with major global organizations and industry groups
  • Ability to create market-leading solutions that are pragmatic and high-impact, by applying new technologies to business challenges on a global scale
  • A deep understanding of network principles and design, and an appreciation of financial services networks
  • Has full understanding of the wider market dynamics, challenges, and technological advancements surrounding Ripple and its customers/partners to enable insightful problem solving
  • Excellent team-working and interpersonal skills, able to build trust and confidence among customers, suppliers, partners and colleagues
  • Driving customer/partner software integration engagements as the “go to” person / face of the organization
  • Driven and proactive, able to enthuse and lead others and generate energy and momentum
  • Ability to analyze and troubleshoot technical issues at a network, database, and/or distributed application processing level
  • Experience writing code


  • The chance to work in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact
  • Competitive salary and equity
  • Medical and vision with 100% employer contributions for employees and dependents
  • Industry-leading parental leave policies
  • Generous wellness reimbursement program
  • Weekly company-wide meeting – ask anything you may want to know


Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers.

Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Reykjavík, Washington D.C. and Dubai.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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