Salesforce Senior Admin

Nexo | Unlock the Power of Your Crypto


Since 2018 Nexo has strived to bring professional financial services to the world of digital assets. Leveraging the best of the team's years of experience in FinTech along with the power of blockchain technology, Nexo empowers millions of people to harness the value behind their crypto assets, shaping a new, better financial system.


London, England, United Kingdom


Job Description

About Nexo:
Nexo is the world’s leading regulated digital assets institution with $13 billion in assets under management. Our mission is to maximize the value and utility of cryptocurrencies by signature products, created in Bulgaria.

Nexo was born with the promise of redesigning finance. Three years on, we give millions of people worldwide access to fast, cost-effective, and tax-efficient funding — we have processed $50+ billion for over 2,500,000+ users in more than 200 jurisdictions around the globe.

Our reputation in the blockchain world is built on signature products — our Instant Crypto Credit Lines™ and Earn Crypto Interest suite. And this is only the beginning.

Team and Culture:
We are lean, and our approach is a dream come true — no legacy, no monolite structures. Using the most innovative backend tools, Kubernetes, Zero Downtime Deployments and Microservices, as well as time series databases like InfluxDB for exposure of real-time amounts of statistical data related to the digital asset trading markets. This is how we unlock a real creative powerhouse in development and unlimited possibilities in the field.

Now with a bold team of over 300 enthusiasts Nexo forges the path to truly blockchain-based, deflationary, and limitless finance and the new order that will come with it.

Join us on a journey where you always stay ahead at one of the most forward-thinking blockchain-based companies. This innovative company is Nexo.

What You Will Be Doing:

  • Daily administration and support of Salesforce database
  • Responsible for providing day-to-day end-user support (maintaining and improving workflows, email alerts, custom objects, complex formula fields, page layouts, process builders, flows, assignment rules, configuring communities, and troubleshooting bugs
  • Creating and managing components
  • LEX App builder
  • Knowledgeable for all things related to Communities
  • Very good understanding for Omni-channel
  • Create and maintain documentation on business processes, policies, system configuration, and training materials
  • Good understanding of Digital Engagement
  • Fully capable of managing Salesforce Knowledge
  • Responsible for platform data security. Manage access and permissions through User Setup, Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, Security Policies, and Encryption
  • Design, build, document, test and deploy enhancements using industry best practices
  • Full capability of provisioning new chat channels and supporting them
  • Assist with testing Apex development in testing environment
  • Proficiency with Process Builder
  • Creating and managing Salesforce flows
  • Good understanding of Marketing Cloud and Journeys
  • Train new and existing users on how to run reports and dashboards
  • Analyze business requirements, procedures and provide solutions
  • Troubleshoot and work with users to ensure SF meets their needs
  • Keep up to date with Salesforce features and functionality and provide recommendations for process improvements
  • Experience with DataLoader, Workbench, DemandTools

What We Look For:

  • 3 years of experience with Salesforce or other CRMs
  • Ability to work independently, as well as part of a team, on multiple projects
  • Excellent writing skills for documentation creation/maintenance
  • Detailed-oriented with communication and analytical skills
  • Experience in managing a small team is a plus
  • Fluency in English – written and verbal

Perks We Offer:

  • Attractive remuneration package
  • Annual bonuses
  • Learning Hub
  • Hybrid way of work and work from home
  • Inspiring atmosphere and innovative projects
  • Future career development in a global company leading the innovative blockchain space
  • Tailor-made personal benefits package — you want it, you get it
  • Daycare center for the youngest
  • Wellness program including additional health insurance, Multisport card, sports activities, standing desks & protective glasses and many more
  • Free assorted healthy snacks and fresh fruits in the office
  • Weekly gourmet breakfast meet-ups
  • Free parking with a designated space, free electric bikes & public transport
  • Epic regular team buildings and parties

And so many more…

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