Project Manager – Customer Support

Binance | The world’s leading blockchain ecosystem and digital asset exchange

About

Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.

Overview

Global

Binance

Job Description

Launched in 2019, Binance.US is the fastest growing and most integrated digital asset marketplace in the United States, powered by matching engine and wallet technologies license from the world’s largest cryptocurrency exchange – Binance. Our mission is to provide liquidity, transparency, and efficiency to financial markets by creating products that leverage crypto to unlock the power of everything. We build bridges between traditional finance and digital markets that enable growth for all—empowering the future of finance. Binance.US is operated by BAM Trading Services.
Seeking an experienced Project Manager to map project journeys, collaborate with various stakeholders, and drive work forward.  The ideal candidate will have previous experience and proven ability to capture project requirements, draft business process maps, and create a seamless process from ideation to deployment.  Interested candidates should have familiarity with crypto platforms, understand the customer journey of a crypto transaction, or experience with the overall customer journey mapping process.

Responsibilities

      • Tactical planning and thoughtful execution of projects with the Customer Success team
      • Drive business process mapping and design from ideation to deployment
      • Establish and maintain business relationships across all departments
      • Coordinate and communicate all product implementation and project workstreams impacting the customer experience
      • Maintain relationships within Risk, Compliance, and Product to ensure coordinated efforts and solid communication
      • Be the foundation of all work moving within Customer Success

Requirements

      • 3+ years of experience in a role within program management, project management, or product deployment
      • 1+ years of experience drafting requirements, leading projects, executing full cycle from ideation to deployment
      • Decisive leadership experience while managing complex projects and tight timelines
      • Demonstrates a strong sense of ownership and responsibility to meet demanding deadlines
      • Previous experience driving organizational objectives and maintaining effective communication
      • Ability to exercise critical thinking and strong problem-solving skills
      • Strong written and verbal communication skills
      • Attention to detail and analytical skills
      • Interest in working in a high-pressure, fast-paced environment
Binance.US is an Equal Opportunity Employer. Our mission is to give Americans access to a broad array of digital assets, and we thrive because of the diverse and inclusive team that we are building. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.  Unfortunately, we are not hiring in Colorado or New York City for this position.
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