Product Manager, Activation (EMEA)

Kraken | Take your crypto to the next level with Kraken

About

As one of the largest and oldest Bitcoin exchanges in the world, Kraken is consistently named one of the best places to buy and sell crypto online, thanks to our excellent service, low fees, versatile funding options and rigorous security standards -- but this is only part of the story. We’ve been on the forefront of the blockchain revolution since 2011.

Overview

San Francisco, CA, USA

krakenfx

Job Description

About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide – our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
About the Role
This role will focus on the EMEA region.
The Product Manager will be responsible for core functional aspects related to activation. The ideal candidate is data-driven, process oriented, technically adept and has a proven track record of achievement.
The successful candidate should thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. The position requires interaction with a wide variety of internal stakeholders at various levels of the organization. Candidates must possess the ability and willingness to balance consumer needs with business priorities and articulate the rationale behind decisions. They must also have exceptional project management skills.

Responsibilities

    • Work directly with engineering, design, commercial, compliance, and other teams to deliver an industry leading user experience for onboarding and activation
    • Stay abreast of the best competitor and third party solutions and experiences in the market to improve use activation, including onboarding and account funding
    • Own the end-to-end user journey and conversion from user signup to first crypto investment or trade
    • Evaluate new initiatives for continuous improvement and bring forward proposals for both short-term and long-term build-out
    • Evangelize the power of analytics and experimentation in building a data-driven organization
    • Actively prioritize product backlog, pre planning, prioritization and user story mapping sessions
    • Develop product documentation including specifications, wireframes, site-maps, and process flows.
    • Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources
    • Ensure proper integration and scalability of shared systems, products and tools

Requirements

    • Passion for cryptocurrency, fintech, and Kraken’s mission
    • 2+ years of product management experience
    • Familiarity with onboarding journeys or automated KYC solutions is preferred
    • Expertise in data gathering and quantitative analysis
    • Solution oriented, highly-motivated and proactive self-starter
    • Strong grasp of information architecture and user experience best practices
    • Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail
    • Well-rounded interpersonal skills, and experience interacting with diverse personalities
    • Outstanding organizational and communication skills and the ability to balance multiple priorities
    • Deep understanding of project management principles and best practices
    • Exceptional communication and presentation skills
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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