Operations Associate – West Coast USA

Kraken | Take your crypto to the next level with Kraken


As one of the largest and oldest Bitcoin exchanges in the world, Kraken is consistently named one of the best places to buy and sell crypto online, thanks to our excellent service, low fees, versatile funding options and rigorous security standards -- but this is only part of the story. We’ve been on the forefront of the blockchain revolution since 2011.


San Francisco, CA, USA


Job Description

About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide – our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we’re growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let’s change the way the world thinks about money! Join the revolution!

Kraken completed the acquisition of Crypto Facilities in February 2019, and this group entity is now a world-leading, regulated cryptocurrency derivatives trading platform (MTF). A pioneer in the industry, the firm was the first regulated entity to list futures on Bitcoin, Ethereum, Ripple XRP, Litecoin and Bitcoin Cash and is looking to expand its product offering. Members value the high integrity, low latency marketplace that Crypto Facilities provides under the regulatory supervision of the UK’s Financial Conduct Authority.

We are looking for a US (West Coast) based Operations Associate to join Crypto Facilities. You will work closely with the Head of Operations and will be responsible for supporting growth in the region and ensuring the smooth running of the Crypto Facilities platform during US, West Coast hours. You should be diligent with a keen attention to detail and a track record of seeing tasks/projects through to conclusion. The ideal candidate should have experience working in an operations role within a Fintech or Financial Services institution for at least 2 years.


  • Become an expert in the Crypto Facilities platform and products
  • Regularly report on Members issues, recommendations, criticism and trading activity
  • Assist with onboarding of new Members
  • Be comfortable interacting with high value Members and stakeholders at all levels of the organization
  • Stay updated on industry knowledge, compliance regulations, and company policies
  • Daily operations and systems support to ensure the smooth day-to-day running of the platform
  • Collaborate closely with the product/engineering team and the client engagement team
  • Provide support to the sales, marketing and compliance teams
  • Ensure Crypto Facilities is conforming to all regulations as required (eg transaction reporting, CASS operations)


  • 2+ years of fintech or financial services experience assisting high value clients
  • Experience supporting sophisticated API clients
  • Proven ability to communicate technical concepts effectively to a varied audience
  • Security and privacy conscious
  • Accountable with a strong sense of ownership
  • Confident communicator who thrives on dealing with stakeholders at all levels
  • Motivated and energetic self starter with excellent people skills who thrives in a result driven environment
  • Ability to work flexible hours
  • Excellent proficiency in written and verbal English communication; knowledge of other languages would be an asset
  • Strong numeracy skills
  • Good working knowledge of Excel
  • Python and SQL knowledge a nice to have
  • Experience working in a regulated trading environment a nice to have
  • Personal Specifications:
  • Calm under pressure
  • A self-starter
  • Equally comfortable communicating with a technical and non-technical audience
  • Ability to see the big picture
  • Numerically literate and a great communicator

Location Tagging: #US #Canada #LI-Remote

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Apply for job

To apply for this job please visit jobs.lever.co.


Add New Company