Multilingual Support Specialist

Kraken | Take your crypto to the next level with Kraken


As one of the largest and oldest Bitcoin exchanges in the world, Kraken is consistently named one of the best places to buy and sell crypto online, thanks to our excellent service, low fees, versatile funding options and rigorous security standards -- but this is only part of the story. We’ve been on the forefront of the blockchain revolution since 2011.


San Francisco, CA, USA


Job Description

About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide – our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. On the Multilingual Support team, we are looking for quality- and results-driven candidates that can provide end-to-end support on a variety of our clients’ requests in multiple languages. By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, you can play a strong role in our success and ability to deliver world class support.
This is a full time and fully remote role requiring English fluency and multilingual capabilities. You must have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
Interested so far? Here’s how the hiring process will look:
-Pre-screen assessment – around crypto and customer support (to be completed in 72 hours)
-Video call interview with the team (60 minutes)


    • Provide 6 star experience to our clients through email, chat, and phone.
    • Be diligent in attending training sessions and keeping up with the knowledge building about the industry, our robust product, and service offerings.
    • Be proactive and contribute to the team’s growth.
    • Utilize knowledge of crypto markets to solve complex challenges in a dynamic environment.
    • Reach performance goals set by your Team Lead/Supervisor that align with the company’s larger plans.
    • Have regular voice or video 1 on 1s with your Team Lead.
    • Attend Team meetings.
    • Provide feedback and let your management line know how they can help you achieve your goals and potential.


    • Fluency in English plus French, German, Italian, Spanish (others added to these are a bonus too!)
    • Motivated by Kraken’s mission and creating a seamless support experience for our global client base.
    • Strong knowledge of the cryptocurrency industry and passion for crypto!
    • Security and privacy focused.
    • 2+ years of client services/client support experience.
    • Strong communication skills.
    • Ability to work on fast paced environments.
    • Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients.
    • People-centered, supportive, flexible and a team player.
    • Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
    • Previous experience using a customer experience platform is desired, but not a requirement.
Location Tagging: #US #EU #CANADA #LI-Remote #LI-GW1
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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