Learning Facilitator – Virtual

Kraken | Take your crypto to the next level with Kraken


As one of the largest and oldest Bitcoin exchanges in the world, Kraken is consistently named one of the best places to buy and sell crypto online, thanks to our excellent service, low fees, versatile funding options and rigorous security standards -- but this is only part of the story. We’ve been on the forefront of the blockchain revolution since 2011.


San Francisco, CA, USA


Job Description

About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide – our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
About the role
At Kraken we are building out our world class learning experience for our Krakenites (employees  of Kraken) company-wide. Our learning team requires creative people who aren’t afraid to cast aside established ways of doing things to create entirely new, delightful experiences for our internal learning community. Throughout the history of civilization, there have been a handful of moments that changed the course of how we think about wealth and equality. The discovery of gold, the creation of paper money, mortgages, ATMs. We’re at the next of those moments right now, and there is no more exciting place to invest your creativity than directly at this intersection of technology and adventure.
We are looking for motivated, detail-oriented team players with a passion for structure and communication that enables our learning team to deliver meaningful curriculum to our company and continuing fantastic results for our rapidly expanding business.
Learning Facilitator is responsible for the facilitation of learning for leaders and team members, including classroom, on-the-job training, coaching and virtual classroom formats. This position is also responsible for administrative tasks associated with delivery of classes including reporting, class schedules, marketing of classes, classroom set up, responding to questions and needs from business partners, etc.

What you’ll do

      • Deliver learning content to intended participants via various methods (virtual, lecture, video), adjusting delivery based upon audience level, class size, and content
      • Engage participants in understanding content and application
      • Provide positive facilitation experience and assist participants in the adoption of content
      • Organize and schedule training sessions and confirm attendance
      • Act as an adult learning delivery expert when planning delivery strategy
      • Coordinate virtual training structure, tools and systems in a timely manner prepared for learners
      • Capture and provide content and participant feedback, and adjust class delivery based on feedback and content updates
      • Supervise and coach team members attending training, including feedback to their management team on team member performance
      • Consult with business partners proactively and strategically to prepare for delivery of classes. Recommend follow-up activities and lead/support those in order to change behaviors and impact metrics. Work collaboratively with these partners to provide effective solutions, coaching and mentoring both in and out of the classroom toward improved performance and intended business results.
      • Drive class enrollments and work with partners to meet all training deadlines on time
      • Ensure all audio/visual equipment is ready and working prior to the start of all classes
      • Research and stay educated on training and business fundamentals, concepts, and trends.
      • Maintain strong knowledge of company initiatives, metrics and performance
      • Administer the Learning Management System and Virtual learning platforms to include classroom setup, tracking and record keeping
      • All other duties as needed or required

What we look for

    • Experienced virtual learning facilitator
    • This candidate must have strong verbal and written communication skills and be able to introduce and operate predefined processes
    • Ability to work well independently and within a team environment, aptitude to overcome barriers, multitask, accomplish tasks by the established deadline and within a high-pressure environment
    • Combination of education, certifications and / or experience will be considered
    • Experience with managing multiple large-scale projects simultaneously required
    • Crypto experience and knowledge highly considered for this role
Location Tagging: #US #EU #LI-LD1 #CANADA
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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To apply for this job please visit jobs.lever.co.


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