IT Support Specialist

Chain | We are on a mission to enable a smarter and more connected economy
  • Full Time
  • Remote


Chain builds cryptographic ledger systems to make financial services smarter, more secure, and more connected. Previous customers included market leaders like Visa, Nasdaq, and Citigroup as well as start-ups building novel financial products. The company raised $44M from Khosla Ventures, RRE Ventures, Thrive Capital, and strategic partners including Visa, Nasdaq, Citi, Capital One, Fiserv, and Orange.


Charlestown, Saint John Figtree, Saint Kitts and Nevis


  • Full Time
  • Remote

Job Description

Chain is looking for an IT Support Specialist to join our Support Team.

Chain is an award-winning technology company that specializes in blockchain related services and software with production ready products in the market.
As an IT Support Specialist, you will have a focus on internal IT support within Chain. You will be crucial in assisting Chain’s various teams in functioning when IT issues are encountered.

Key Requirements

  • Excellent knowledge of various operating systems such as OS X and Windows
  • Excellent knowledge of the Microsoft Office product suite
  • Troubleshooting skills that are second to none
  • Experience using browsers such as Chrome, Firefox, Brave, and others
  • The ability to adapt, learn, and troubleshoot new software
  • Strong documentation skills for creating guides related to common issues
  • Exceptional people skills for liaising with the users that you will support
  • Experience supporting staff working remotely using tools such as TeamViewer
  • Experience managing and supporting web applications such as Google Apps
  • Experience installing, troubleshooting, and updating software
  • Familiarity with various support ticketing systems
  • Experience onboarding and offboarding new staff from an IT prospective
The compensation package will include an industry competitive salary and bonuses linked to company performance. The benefits include unlimited PTO, parental leave, food catering, and health (varies by region). The position is a remote position.

If you are interested in joining a serious blockchain startup with global ambitions, apply via lever today.

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