Head of Payment Operations

Binance | The world’s leading blockchain ecosystem and digital asset exchange


Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.




Job Description

Launched in 2019, Binance.US is the fastest growing and most integrated digital asset marketplace in the United States, powered by matching engine and wallet technologies license from the world’s largest cryptocurrency exchange – Binance. Our mission is to provide liquidity, transparency, and efficiency to financial markets by creating products that leverage crypto to unlock the power of everything. We build bridges between traditional finance and digital markets that enable growth for all—empowering the future of finance. Binance.US is operated by BAM Trading Services.
The Head of Payment Operations is responsible for managing all payment related services, ensuring delivery of payment related projects, partnering and responding to internal and external compliance oversight requests. The incumbent will develop short and long term Payment Operations strategies and tactical plans that align with, and support, the operating model. He or she will lead the unit responsible for Payment Operations including, but not limited to, electronic payments (Wire, SWIFT and ACH), item processing, exception processing etc.
This is a leadership role where he or she will be required to set objectives, key performance metrics, and priorities and will also manage structure, staffing policy and processes that support the company’s payment strategies globally, and will be responsible for management of key payment related third parties. The person in this position must have international multi-county payment experience and extensive knowledge of cross-border transactions.


      • Manage the payment processing function and supporting business metrics and indicators for a best in class payments service
      • Supervise, schedule and prioritize tasks and responsibilities of the Payment services department staff to meet workload and scheduling needs of the department
      • Recruiting, training, coaching, performance monitoring, performance evaluations and discipline of payment services staff as needed to fulfill the goals of the Department
      • Directly lead a team of payment operations managers
      • Serve as the escalation point for payment issues, and work closely with the payments and front line teams to quickly resolve issues
      • Ensure adequate controls are maintained with regards to regulatory compliance
      • Manage Debit Card, Wire, ACH, and Alternative Payments vendor relationships, and work with vendors to optimize customer experience and authorization rates, ensure adherence to service level agreements
      • Identify and drive initiatives to prevent and reduce losses related to customer verification, billing and payments
      • Ensure timely and professional communication with internal and external customers to minimize losses in all business lines
      • Support Audit and Compliance as needed
      • Partner and influence development of strategies around Payment Operations technologies
      • Evaluate, recommend and develop new strategies and more efficient processes related to Payment Operations
      • Identify, justify and support new projects related to the overall improvement of Payments Operations, serving as a key stakeholder for all aspects of Payments project life cycle (design, development, testing and implementation)


      • Bachelor’s degree, MBA, and or equivalent industry experience
      • 10+years related payment operations experience 7 years successful experience managing multi unit teams
      • International multi-county payment experience and extensive knowledge of cross-border transactions.
      • In depth knowledge of all relevant banking and regulatory rules and policies related to payment operations, as well as expertise in electronic payment processing including current industry processing models and future industry strategies. An understanding of the global trends in electronic payments including Faster Payments, International Remittances, Global Money Movement and disruptive payment landscape.
      • Ability to analyze, assess, design, and adjust process flow for payment operations and the related quality and efficiency impacts. In depth knowledge of principles, policies, and practices related to payment operations.
      • Ability to develop new policies and procedures in response to, and in anticipation of, changes in the business and regulatory environment.
      • Professionally Agile Supports and adapts new values, attitudes, norms and behaviors, that support new ways of doing work and overcome resistance to change. Builds consensus among clients and stakeholders on specific changes designed to better meet their needs.
      • Strategically Agile creates competitive and breakthrough strategies and plans, anticipates future consequences and trends accurately, has broad knowledge and perspective, and articulately paints credible pictures and visions of possibilities and likelihoods
      • Collaborative creates effective partnerships to drive cross functional communication and coordination, engages multiple stakeholders in projects and coordinates activities to maximize results, offers assistance to others in order to achieve results and welcomes input to get a better outcome.
      • Highly developed leadership skills communicates, inspires and motivates others to achieve a shared vision, operates effectively in a matrix environment, shares resources in support of broader corporate objectives, forms strong relationships to influence support for proposed business solutions and ideas, serves as a resource for others and is sought out for his her ideas and opinions, takes initiative to achieve results
      • Ability to Influence and motivate entire units by communicating a compelling, optimistic and inspired vision or sense of core purpose
      • Ability to manage intense incidents in terms of incident identification, scope assessment, solution analysis, remediation and communication protocols. Post mortem analysis and corrective action planning.
Binance.US is an Equal Opportunity Employer. Our mission is to give Americans access to a broad array of digital assets, and we thrive because of the diverse and inclusive team that we are building. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.  Unfortunately, we are not hiring in Colorado or New York City for this position.
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