Engineer, Technical Support

YouHodler | Crypto is here
  • Remote
  • Email title = Job title

About

We unlock all benefits of crypto for you in a simple, engaging, and secure way. Buy, trade, store, exchange, or pay with your crypto at any time. Get crypto backed loans, earn crypto with up to 12.3% APY and many more.

Overview

Melford Tower, Limassol, Cyprus

YouHodler

  • Remote
  • Email title = Job title

Job Description

Full-time position

Reporting to the company’s CTO.

Company

YouHodler is one of the leading crypto financial apps in Europe. Our growing business and 24/7 best-in-class customer support requires an experienced Engineer to help us investigate and maintain incidents. Join us and share our start-up spirit. Help shape the future of Crypto & FinTech.

Job description and responsibilities

  • Strong communication skills and ability to explain complicated technical issues in simple words.
  • Investigating and maintaining clients’ incidents for a variety of products, primarily blockchain transactions and financial complaints.
  • Optimization and automation of incident reporting with Customer Support.
  • Collecting and influencing the implementation of all the necessary bug fixes for repeated incidents.
  • Extending and maintaining current incident logs and action plan documentation.
  • Driving data investigations together with other engineers in order to fix client’s issues.
  • Shaping the incident reporting to set the future direction for the technical support team.

Job qualifications and requirements

  • Ability to read and understand code specifically in Node JS, JavaScript and TypeScript – from 2 years of experience.
  • Good troubleshooting skills, ability to read and understand logs and stack traces and guess from the stack trace what’s going on.
  • Identify if a problem is caused by customer’s behaviour, code libraries or our functionality.
  • Familiarity with SQL (any dialect).
  • Familiarity with Blockchain technology (Ethereum + one more will be a bonus).
  • Experience with Cloud products (AWS, Cloudflare).
  • Background in accounting or comparable reporting will be a bonus.
  • Comfortable with Agile methodologies (Scrum, Kanban).
  • Native or fluent English and Russian.

Benefits

  • Flexible hours and tolerant work-from-home policy.
  • Competitive salary plus shared company revenue bonus.
  • 5/2 around the year + 6 week paid vacation. Take time when you need it.
  • If you want you can relocate to one of our offices (Lausanne or Limassol).
  • All-team retreat offline meetups.
Send your CV to welcome (at) youhodler com. Email title = Job title.

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