Discord Community Advocate

Alchemy | Web3 development made easy

About

One magic line of code supercharges your development with the world’s most powerful blockchain developer platform, relied upon by the majority of the world's top blockchain apps.

Overview

San Francisco, CA, USA

Job Description

Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We’ve built leading infrastructure in the space, powering over $45 billion in transactions for tens of millions of users in 99% of countries worldwide.
The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.
Alchemy recently raised a Series C led by a16z at a $3.5B valuation, having previously raised from Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations.
Alchemy powers the top blockchain companies globally and has been featured in TechCrunchForbesBloomberg, and elsewhere.
The Opportunity
The Discord Community Advocate is the first point of engagement for the entire Alchemy community in one of our most critical channels — discord. You’ll be our eyes and ears on the ground learning about customer needs to inform our product roadmap, working closely with the Developer Relations team and other parts of the company to ensure our product continues to meet our customers needs, and making certain the developer voice is represented inside the company.
You will ensure prompt and effective resolution of questions, problems, and requests. In a nutshell, this role is perfect for someone with a technical background who understands the needs of developers, wants to foster and engaged and mutually helpful community, and wants to learn multiple sides of Alchemy’s business. The majority of the time will be spent meeting and talking with customers, helping them solve their needs, and sharing insights with colleagues across the business.

Responsibilities

    • Provide hands-on technical support in discord
    • Provide an exceptional customer experience
    • Build out / manage a community mod team on discord
    • Drive community initiatives (video chats, twitter spaces, office hours)
    • Understand customer needs and how to meet unique challenges and goals
    • Seek product feedback and track usage/performance, driving our product roadmap
    • Be the voice of the community
    • Work in a quickly changing environment
    • Be enthusiastic and passionate

Requirements

    • Computer science degree or professional software engineering experience
    • Strong leadership roles in organizing communities
    • Ability to understand and troubleshoot complex technical issues
    • Ability to context switch and manage multiple conversations
    • Strong communication skills with internal and external stakeholders
    • Creative thinking for deepening community interest
    • Excellent people skills
    • Interest in technology, blockchain, crypto
    • Experience with blockchain a large plus
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