Director of IT Service Assurance

KuCoin | Find the Next Crypto Gem on KuCoin
  • Global Remote
  • Email Subject: Job+Full Name+Country/Region

About

KuCoin is a global cryptocurrency exchange for numerous digital assets and cryptocurrencies. Launched in September 2017, KuCoin has grown into one of the most popular crypto exchanges and already has over 8 million registered users across 207 countries and regions around the world.​

Overview

Mahé, Beau Vallon, Seychelles

KuCoinCom

  • Global Remote
  • Email Subject: Job+Full Name+Country/Region

Job Description

Job responsibilities:

Responsible for managing the IT team, formulating team work plans and processes, and continuously improving the quality and efficiency of team work
Responsible for the overall planning and implementation of the company’s network to ensure normal network environment operations
Responsible for company IT asset management, AD management
Responsible for the development of various information services and maintenance work to ensure effective information support for the company’s business
Implement various safety regulations to ensure the implementation of safety measures
Coordinate the timely communication of information inside and outside of the department, improve the IT Help Desk process and system, and provide IT technical service support
Qualifications
More than 5 years of IT team or operation and maintenance team management experience
Proficient in various general IT protocols in the industry, understand network security, virtualization, and be familiar with mainstream network manufacturers’ product technology and product architecture;
IT architecture management and application capabilities, familiar with the configuration and management of various network equipment (switches, routers, firewalls, etc.), as well as network planning and implementation
Familiar with Microsoft products, understand Active Directory architecture configuration
Familiar with various ITIL processes, able to implement Help Desk management work
Excellent communication skills and execution capabilities, able to implement security specifications and operation and maintenance specifications into all IT service processes
Should be technologically forward-looking, with independent and accurate opinions on mainstream infrastructure and open source ecology, abundant experience with selecting technology, formulating work procedures, reasonable rules and regulations, and project management.
6 or more years of large-scale Internet system operation and maintenance experience, managing data centers, massive servers (10,000 units), data center network-related hardware facilities, and software systems.
Excellent communication skills and execution capabilities, able to implement security specifications and operation and maintenance specifications into all IT service processes


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