Company

An international (EU and Swiss-based) FinTech platform that is focused on crypto-backed lending with fiat, crypto/fiat and crypto/crypto conversions, as well as high-yield saving accounts. The company’s Team has strong and unique expertise in Commercial Finance and FX/CFD trading; creation of e-commerce and e-learning platforms, Blockchain and Distributed Ledger Technology.

Description

We are looking for a Customer Support Team member who must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Support/Success Manager should engage with customers, be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Responsibilities

• Handle and resolve customer requests and complaints;
• Operate with CRP and other CS software;
• Hold product demonstrations for customers;
• Communicate and coordinate with colleagues as necessary;
• Respond promptly to customer inquiries;
• Communicate with customers through various channels (support chat/email/Telegram);
• Provide feedback on the efficiency of the customer service process;
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Higher education degree;
• English level – Advanced. Additional languages are an advantage;
• Experience working with customer support is an advantage;
• Work experience with CRM Platforms is an advantage;
• Highly organized and able to multi-task;
• Excellent communication and interpersonal skills;
• The presence of a personal computer;
• High computer literacy.

Conditions

• Remote work;
• Full 8 hours working day including work shifts from 09:00 pm – 5:00 am UTC;
• Small and friendly team;
• Compensation is discussed individually with the candidate.