Customer Support/Success Manager

YouHodler | Crypto is here
  • Remote
  • Customer Support/Success Manager in the subject line for the application email

About

We unlock all benefits of crypto for you in a simple, engaging, and secure way. Buy, trade, store, exchange, or pay with your crypto at any time. Get crypto backed loans, earn crypto with up to 12.3% APY and many more.

Overview

Melford Tower, Limassol, Cyprus

YouHodler

  • Remote
  • Customer Support/Success Manager in the subject line for the application email

Job Description

Company

An international (EU and Swiss-based) FinTech platform that is focused on crypto-backed lending with fiat, crypto/fiat and crypto/crypto conversions, as well as high-yield saving accounts. The company’s Team has strong and unique expertise in Commercial Finance and FX/CFD trading; creation of e-commerce and e-learning platforms, Blockchain and Distributed Ledger Technology.

Description

We are looking for a Customer Support Team member who must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Support/Success Manager should engage with customers, be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Responsibilities

  • Handle and resolve customer requests and complaints;
  • Operate with CRP and other CS software;
  • Hold product demonstrations for customers;
  • Communicate and coordinate with colleagues as necessary;
  • Respond promptly to customer inquiries;
  • Communicate with customers through various channels (support chat/email/Telegram);
  • Provide feedback on the efficiency of the customer service process;
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Higher education degree;
  • English level – Advanced. Additional languages are an advantage;
  • Experience working with customer support is an advantage;
  • Work experience with CRM Platforms is an advantage;
  • Highly organized and able to multi-task;
  • Excellent communication and interpersonal skills;
  • The presence of a personal computer;
  • High computer literacy.

Conditions

  • Remote work;
  • Full 8 hours working day including work shifts from 09:00 pm – 5:00 am UTC;
  • Small and friendly team;
  • Compensation is discussed individually with the candidate.
Send your CV to welcome (at) youhodler com. Email title = Job title.

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