Customer Success Manager

Chain | We are on a mission to enable a smarter and more connected economy
  • Full Time
  • Remote

About

Chain builds cryptographic ledger systems to make financial services smarter, more secure, and more connected. Previous customers included market leaders like Visa, Nasdaq, and Citigroup as well as start-ups building novel financial products. The company raised $44M from Khosla Ventures, RRE Ventures, Thrive Capital, and strategic partners including Visa, Nasdaq, Citi, Capital One, Fiserv, and Orange.

Overview

Charlestown, Saint John Figtree, Saint Kitts and Nevis

Chain

  • Full Time
  • Remote

Job Description

Chain is looking for an experienced and highly motivated Customer Success Manager candidate with a deep passion for blockchain technology. A passion for disruptive, exponential technologies in general is a bonus.
Chain is an award-winning technology company that specializes in blockchain related services and software with production ready products in the market.

As a Customer Success Manager you will report to the Chief Revenue officer and your primary responsibilities will include:

  • You will manage the end-to-end business relationship with our clients and partners as they build, integrate, and launch using Chain’s products
  • You will have the opportunity to shape what the customer success function looks like to our customers, and work closely with technical solutions engineers to ensure a seamless launch.
  • You will work closely with our product and engineering teams to facilitate success and feedback from customers and be a constant internal advocate for our customers, ensuring an exceptional experience throughout their lifecycle.
  • As Customer Success Manager, you will be completely accountable for the successful onboarding and launch of self-service Chain customers at scale. This includes building scalable processes and systems to ensure the successful launch of every customer’s integration onto Chain’s products. You will also develop ways to capture customer requests and feedback, then providing those to the wider Chain team, including Product and Engineering.

Key Requirements

  • At least 2+ years in customer support, customer engagement or community initiatives in a B2C or B2B2C environment
  • Experience working directly with a diverse range / segment of customers at scale
  • Previously held full relationship/customer lifetime value accountability
  • Exceptional communication skills, with a positive and practical approach
  • Passion for building,
  • Proven ability to manage and execute business strategies and plans globally
  • Bonus: Crypto or blockchain work experience
The compensation package will include an industry competitive salary and bonuses linked to company performance. The benefits include unlimited PTO, parental leave, food catering, and health (varies by region). The position is a remote position.

If you are interested in joining a serious blockchain startup with global ambitions, apply via lever today.

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To apply for this job please visit jobs.lever.co.

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