Customer Experience Associate with English (Social Media)

Crypto.com | Cryptocurrency in Every Wallet™

About

Founded in 2016, Crypto.com today serves over 10 million customers with the world’s fastest growing crypto app, along with the Crypto.com Visa Card the world’s largest crypto card program the Crypto.com Exchange and Crypto.com DeFi Wallet. Recently launched, Crypto.com NFT is the premier platform for collecting and trading NFTs, carefully curated from the worlds of art, design, entertainment and sports.

Overview

Central Region, Singapore

Cryptocom

Job Description

Description

We are Foris Europe – the operational power of Crypto.com.

Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives.

If the above sounds challenging and if you have a true passion for communication and people we want to hear from you and consider your application to our growing Customer Care Team.

As a Customer Experience Associate (Social Media), you understand how tremendously important that role is for the Company’s global image, therefore you strive for excellence in handling all the incoming inquiries and for constantly exceeding, instead of just meeting customers’ expectations. Thus, bearing and showcasing the highest standards in Customer Care, expected from a global financial institution, will be your goal and never-ending task.

Responsibilities:

  • Handle inquiries/requests from customers received via social media channels – Facebook, Twitter, Telegram, etc..;
  • Handle inquiries/requests received from internal departments & other stakeholders (e.g. Community Managers, Ambassadors, etc..);
  • Maintain communication on several channels simultaneously;
  • Cooperate with internal counterparts to ensure timely resolution of customers’ requests and issues;
  • Provide high quality service to achieve and uplift customer satisfaction and establish long-term business relationship;
  • Provide support to management and take ownership to drive process and service enhancement.

Requirements

You will know we want to hear from you if you have:

  • Fluent in English (minimum C1 level);
  • Excellent writing skills;
  • Readiness to work on shifts (coverage from 6 AM to 1 AM);
  • Hands-on support experience in using a variety of communication channels such as email, live chat, phone, Facebook, Twitter, etc. A working knowledge of Zendesk, Intercom or Slack is a plus;
  • Excellent customer service mindset and attitude to follow through and respond to problems / requests proactively and effectively;
  • Self-motivated, attentive to detail and independent fast learner, not afraid but excited from often changes;
  • With good interpersonal, problem-solving and analytical skills.

Benefits

  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you!
  • You get to work in a very dynamic environment and be part of an international team.
  • You will get to have involvement in developing a brand new product from scratch alongside a talented team.

If you meet the requirements above and feel ready to dive into our challenging dynamics, by joining the Foris Europe’s team on a permanent contract basis, we are looking forward to receiving your CV in English by applying below.

Only shortlisted candidates will be contacted with information on the next steps of our application process.

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