Crypto Customer Support Specialist (Remote)

Token Metrics | Invest Like The Experts. AI-driven crypto research platform which turns data into actionable investment insights, to help you beat the market

About

Token Metrics is a cryptocurrency investment research firm that provides AI-based cryptocurrency ratings and price predictions. Founded in 2018 by Ian Balina, Token Metrics is headquartered in Austin, Texas, the company specializes in delivering cryptocurrency investment research to crypto investors using professional analysts, analytics, and artificial intelligence. Token Metrics has a diverse set of customers, from the crypto curious to fund managers to passive investors, in more than 50 countries.

Overview

Austin, TX, USA

Job Description

Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers’ expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Responsibilities

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.
    • Assist with other matters relevant to the role, as provided by Token Metrics
About Token Metrics
Token Metrics helps crypto investors build profitable portfolios using artificial intelligence based crypto indices, rankings, and price predictions.
Token Metrics has a diverse set of customers, from retail investors and traders to crypto fund managers, in more than 50 countries.
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