Job Description
Responsibilities
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- Answer clients trading related inquiries and educate them on our services across different support channels
- Diagnose and resolve trading requests internally and externally
- Work with our internal team to optimize, automate, improve processes and procedures
- Become an expert on our platforms, mobile apps and ensure support information is up to date internally and client facing
- Periodically utilizing e-mail, responding to 20 to 150 client concerns regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other trading questions on daily basis
Requirements
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- Strong written English communication skills
- Strong desire to learn in a fast paced industry
- Excellent client service skills
- Comprehensive understanding of crypto terminology
- 1+ years of previous experience in financial services, mathematics, or trading (crypto or traditional assets)
- 1+ years of previous experience in customer support
- Computer literacy, ability to learn and navigate new software
- Security and privacy focused
- Crypto trading experience, preferably on multiple platforms
- High output — metrics-based experience is helpful
- Able to make quick decisions autonomously and efficiently meet deadlines
- Ability to monitor own work to ensure quality
- Acute attention to detail and accuracy
- Loves helping people
- Required to work some weekends
Nice to haves
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- Experience with API a major plus
- Fluency in other languages, with a preference for fluency in Spanish
- Previous remote work experience
- Degree relevant to Mathematics, Finance, Economics, Statistics.
- Excellent abilities in organization, coordination and project management
- Experience working across cross-functional teams and time zones
- Crypto trading experience, preferably on multiple platforms
- Technical background is a plus
Interested so far? Here’s how the hiring process will look like
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- Pre-screen assessment – around crypto and customer support (you have 72 hours to complete this)
- Video screen with our Talent Acquisition team (45 minutes)
- One interview with the Client Engagement team (60 minutes)
To apply for this job please visit jobs.lever.co.