As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide – our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
About the Role
The Kraken Client Engagement team is rapidly expanding as we continue to hire world-class talent across our organization. With a global team of dedicated agents supporting our clients’ around the clock, we’re actively scaling our team of Client Engagement Supervisors to help facilitate this growth.
As a CE Supervisor, you will be leading a high-performance team of specialists across different support channels (email, chat, phone) in delivering a 6-Star client experience. With your knowledge of leading great support teams, you will play an instrumental role not only in supporting, growing and upskilling your team, but also in ensuring our clients receive the best possible experience when engaging with Kraken Support.
With a strong understanding of the crypto space, a high degree of technical fluency, and a passion for team-leadership, your role at Kraken will play an important part in our success through delivering world class service and creating Kraken Evangelists.
This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends (rotationally).
Location Tagging: #US #EU #CANADA #APAC #LI-JJI
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.