A/V Collaboration Engineer

Ripple | Building the Internet of Value. Enabling the world to move value the way information moves today


Discover why hundreds of financial institutions choose RippleNet to provide a better payments experience and enable greater economic opportunity for everyone, everywhere.


San Francisco, CA, USA


Job Description

IT at Ripple keeps the lights on and enables our employees around the world to work as productively as possible. We’re looking for an enthusiastic AV Collaboration Engineer to join our team in our San Francisco headquarters. This position will report to the Senior Manager, IT Services.


  • Be a service owner and system administrator for A/V systems, including cloud-based videoconferencing, physical A/V equipment, and VoIP
  • Act as a Subject Matter Expert (SME) in all things A/V
  • Provide front-line A/V and videoconferencing support to employees, both in person at our San Francisco office and remotely to employees worldwide
  • Run and support live internal company events, including on-site events in the San Francisco office as well as fully virtual events
  • Act as an escalation point for advance A/V, videoconferencing, and event issues to other IT and AV team members
  • Develop the next generation video conference solutions aimed at improving the quality of our service offerings, especially in an hybrid work environment
  • Lifecycle management of all aspects of Ripple’s AV and video conferencing equipment and technologies
  • Diligently track and manage A/V requests and projects in an online system
  • Develop documentation, training, and other educational materials
  • Manage A/V vendors globally and act as a point of contact for them
  • Participate in a 24/7 on-call rotation


  • 5+ years relevant experience
  • Exceptional organizational skills to ensure deadlines are never missed and tasks are never forgotten
  • Strong experience with the use, support, and administration of Zoom, including Zoom Rooms and Zoom Webinar
  • Strong experience with conference room A/V hardware, including Zoom Room appliances, Cisco WebEx room kits, Crestron, and scheduler iPads
  • Understanding of acoustics and its effects in an office environment and on A/V systems, such as reverb in a conference room, or feedback in a videoconference
  • Experience with using a project management tool and ticketing system to keep track of projects and tasks
  • Experience conducting site surveys, designing and installing A/V solutions. Advanced AV design experience is desired
  • Proficiency using Macs, Windows, and common SaaS systems such as Google Workspace, Slack, and Okta.
  • Can troubleshooting any A/V issue without assistance by applying troubleshooting methodology on unfamiliar systems
  • On-site work in our San Francisco office will be necessary
  • On-call rotation will be necessary

Bonus skills:

  • RingCentral
  • Zoom Phone
  • Jira
  • Confluence
  • Freshservice


  • The chance to work in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact
  • Competitive salary and equity
  • 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day
  • 401k (with match), commuter benefits
  • Industry-leading parental leave policies
  • Generous wellness reimbursement and weekly onsite programs
  • Flexible vacation policy – work with your manager to take time off when you need it
  • Employee giving match
  • Modern office in San Francisco’s Financial District
  • Fully-stocked kitchen with organic snacks, beverages, and coffee drinks
  • Weekly company meeting – ask me anything style discussion with our Leadership Team
  • Team outings to sports games, happy hours, game nights and more!


Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers.

Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Reykjavík, Washington D.C. and Dubai.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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